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Bid Classification: 
Services
Bid Type:  RFP - Goods and Services
Bid Number:  C2-06-23
Bid Name:  Proposal for Contact Centre Services for Utility Billing
Bid Status:  Awarded
Bid Awarded Date:  Mon Apr 15, 2024 (EDT)
Bid Closing Date:  Tue Feb 6, 2024 3:00:59 PM (EST)
Question Deadline:  Fri Jan 26, 2024 12:00:00 PM (EST)
Bid Pricing:  $58.85 - Download Only
Duration in months:  72
Negotiation Type:  Refer to bid document
Condition for Participation:  Refer to bid document
Electronic Auctions:  Not Applicable
Language for Bid Submissions:  English unless specified in the bid document
Submission Type:  Online Submissions Only
Submission Address:  Online Submissions Only
Public Opening:  No
Description: 

Proposal for Contact Centre Services for Utility Billing 
 *** ELECTRONIC SUBMISSIONS ONLY - hardcopy submissions WILL NOT be accepted ***
Bid Document Access:  Bid document preview, bid opportunity, and award notices are available on the site free of charge. Suppliers are not required to register for a bid opportunity prior to previewing unsecured bid documents. Please note, some documents may be secured and you will be required to register for the bid to download and view the documents. To obtain an unsecured version of the bid document and/or to participate in this opportunity, an annual or a per bid fee must be paid (annual fee - $439.90, per bid fee - $132.04). In addition, the agency fee of $58.85 must be paid.
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Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Canadian Free Trade Agreement (CFTA)
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This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.

Awarded

The following are the awarded vendors for the bid:

​No Awarded Vendors

Bids Submitted

The following are the unofficial bid results

A-1 Credit Recovery & Collection Services Inc. - Not Successful

CBV Collection Services Ltd. - Not Successful

City Of Hamilton - Not Successful

Goalline Solutions - Disqualified

HGS Canada Inc. - Not Successful

International Credit Experts Incorporated - Not Successful

Optima Communications International Inc -  Successful Proponent - $469,510.00

Stellar IT Solutions, Inc. - Disqualified

Util-Assist Inc. - Not Successful


No submitted bids...

Plan Takers

The following are the plan takers for the bid:

There are no plan takers for this bid.
This information is only available to invited bidders and registered plan takers. To view this information you must login to your account.